Privacy policy

Privacy Policy

Our Little Story Ltd is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.ourlittlestory.co.uk and make purchases from us. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

I. Information We Collect

We may collect personal information from you when you visit our website, register for an account, make a purchase, subscribe to our newsletter, respond to surveys, or fill out forms. This information may include:

  • Name
  • Contact information including email address and phone number
  • Shipping and billing address
  • Payment information
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

II. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Improving our products and services
  • Sending promotional emails about new products, special offers, or other information which we think you may find interesting
  • Customizing the website according to your interests
  • Conducting market research and analyzing customer preferences


III. Sharing Your Information

We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties may include payment processors, shipping carriers, and marketing service providers. We may also share your information when required by law or to protect our rights, property, or safety.

IV. Third-Party Links

Our website may contain links to third-party websites. Please note that we have no control over the content or privacy practices of these websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

V. Security of Your Information

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

VI. Your Rights Regarding the Use of Your Personal Information

You have the right to access, update, or delete your personal information. You may also opt-out of receiving marketing communications from us at any time by following the instructions provided in our promotional emails or by contacting us directly.

VII. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

VIII. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

IX. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates or changes.

X. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at hello@ourlittlestory.co.uk.